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Are the games from Iwin ok to download?  my security suite pegged a game with a trojan and wouldn't let it download.  Has anyone else had problems with games from Iwin?


I never had problems before, but recently started having problems with downloading their games because of spyware not viruses. The games keep blowing up my screen resolution and it doesn't fix itself, I have to. 

iWin itself is legitimate, and there won't be viruses in it. However, two separate problems can occur.

 

1. Some spyware detectors think the iWin game installer is a trojan because it's a program that installs other programs. If there's a way to add the program to your trusted list (this varies by spyware detector, and some don't have the option) that will take care of that problem.

 

2. There is a problem specific to this program and Vista. Doesn't occur with XP. The developers are aware of it and are working on it.

 

In any case, report the problem to iWin tech support and see if they can help.

 

I'm sorry you're having to go through that--it's very frustrating!  But at least it shouldn't be an actual virus issue.

Thanks all - I did notice the problem was on my Vista Laptop, not my XP desktop.Tongue out

lvd162 says...
Are the games from Iwin ok to download?  my security suite pegged a game with a trojan and wouldn't let it download.  Has anyone else had problems with games from Iwin?  

Hello,

Yes the games at iWin are perfectly safe. I had that GL Worker error because I run McAfee on one of my gaming laptops. I have another that has Symantec Antivirus and this does not occur.

I just hit "OK" when the GL Woker error message appeared and Mr. Biscuits ran fine.

Here is a note from their support page at www.support.iwin.com/

 

Knowledge Base  
Knowledge Base > News and Announcements >

Why am I getting security alerts from McAfee regarding iWin Games?

 

We understand a number of our players are being affected by a virus warning from McAfee and/or quarantining of your games.  Clearly this is in error.  Since our site is scanned daily by Mcafee (please refer to the McAfee Secure logo on the main page of our website), there is no security issue.

If you are running McAfee antivirus and receiving messages like "GL Worker Failed To Launch" or detect any of your games or the iWin Games Manager is being quarantined, the quarantine needs to be lifted and your settings need to be altered to allow access.  We have contacted McAfee and have received their assurances that this will be dealt with as quickly as possible.  Should the problem persist, please contact McAfee from the link below for additional support.

If you have seen the error "GL Worker Failed To Launch" and are running McAfee antivirus (like me) please select OK and allow that file to launch and your game should launch OK (mine did).

As a general reminder:  The environment that our games are developed in is "air tight" and we spare no effort to vigorously ensure that our customers get a top notch product - without viruses or any malicious intrusions to your system.   In fact, besides our internal testing we are also part of the McAfee SECURE program, where our site is tested externally daily and approved.  Please refer to the McAfee Secure logo on the main page of our website.

 Adware:

Because we have advertising supported games and advertising on our site, we do have software that functions only while you are playing your game or running our iWin Games Manager.  This allows our advertising to run smoothly, but not to monitor activity or compromise your privacy.  It is both completely safe and non-intrusive by nature.  If you are receiving alert messages or experiencing blockages of our games, in order to install and play them you will need to alter your software's settings to allow your iWin download game to install successfully.

Virus:

 

If you had an existing intrusion to your system, it may have indiscriminately attached itself to our program, thereby giving the impression to your system protection software that our games were the source.  As is overwhelmingly the case, what is called out as a "virus" is nothing of the kind.  The security software simply does not recognize our software and falsely identifies our product as a threat.  If you are receiving such messages, in order to play the game you will need to alter your settings or temporarily disable the software to allow your iWin download game to install successfully.  We recommend spending some time to become very familiar with your antivirus software and to be sure that you choose the product you operate on your machine carefully.  Some products may do a great job of protecting your machine, but could also be forcing your computer to operate within a bubble, needlessly flagging harmless software besides ours.  If you need to contact us regarding antivirus issues, PLEASE include the name of the product you are using.

 

Because of the vast number of anti-virus products available, it is simply not feasible for us to have detailed support information for each of them.  A couple rules of thumb when it comes to selecting antivirus products:  Freeware is often of suboptimal quality. If your antivirus product is falsely flagging iWin.com software, it probaby is preventing access to other desired software as well.  While we do not specifically endorse any of the products listed below, they are the most common antivirus software products our customers claim to use:  

 

 

McAfee

 Click HERE for instructions on reinstalling your games once your security settings are adjusted to allow access from iWin Games.

 

Robin,

Thanks for setting the record straight that the games at iWin are safe!

David

I have Webroot Anti Virus with Anti Spyware and when I try to download a game The webroot automatically blocks it and puts it in quarantine and doesnt give me any options to not do that. What can I do?? I like a lot of the iwin games but cant play them.

LD71765 says...
I have Webroot Anti Virus with Anti Spyware and when I try to download a game The webroot automatically blocks it and puts it in quarantine and doesnt give me any options to not do that. What can I do?? I like a lot of the iwin games but cant play them.  

How frustrating for you!  Probably the best thing is to contact iWin technical support and see if they have any suggestions, since it's in their best interest to help you play their games. But it may just be incompatible.

ok, thank you for your input

I hope folks are still around this topic ; -)I just discovered the forums. I have a different problem with Iwin. I went to their site recently and decided to download some free trials. I had played iWin games before but I had gotten the free trials from other sites. This time, it downloaded the game manager, etc., only one would even download and it told me my trial had expired already. None of the others would download. So, I just gave up, it wasn't worth it.  But after uninstalling the manager and deleting as much as I could, I was left with a folder on my desktop that is called iWin Games. Inside this folder are two files. One is called iWinTrusted.exe and the other is called iWinGamesHookIE.dll

I cannot delete this folder or the files to save my life. When I put it in the recycle bin, I get a pop up that says that I need permission to perform that action. I have tried help forums at Microsoft, Windows, etc. I have emailed iWin over and over and all they do is send an automated response that tells me how to uninstall the game manager by using the Programs, etc.thing in the control panel. I have done this and I have told them. The support there really is poor. They don't really read the emails, because all they do is repeat the same automated thing to me over and over. I am really frustrated - I tried holding down control or shift, etc., while putting the folder in the bin, but nothing works. Does anyone have any idea how to delete this darn folder? I have Vista and I also have McAfee and Spybot. I tried to figure out where to do any alterations in McAfee, but I couldn't figure it out.  Thanks.

Having problems with IWin. It "freezes" up on me (brand new puter here) and site just spins and spins. IWIN's customer service is a joke. It took me 6-7 tries to even submit a 'ticket'. Then you never hear or it takes forever, then they offer the same "solution". Lately, I find it almost impossible to maneuver from one area to another; it always takes me to a panned page with FAQs etc but unable to access. I wanted to cancel yet if I do they will bill me the entire amount! I hardly think I should bear the brunt of their inefficiency. I've had "problems" with 2 games for over 6 months now and still no "resolution" to get games to play. Their new Icoins program can stick you for substantial monies for cancelling; yet, why bother to download games? I'm exasperated with IWin. Like cindyls states you get same canned emails in response. They may profer "assistance" but it's like a straw trying to suck up the Sahara Desert...it ain't gonna happen.