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<< Go BackTopic: Gamehouse and RealArcade merging
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Kristy, I have been a customer of Real Arcade and game pass member for 4 years. However I am considering cancelling because of your tracking cookies which are an invasion of my privacy. Why does Real Arcade and Gamehouse have to put tracking cookies and spyware on my computer in order for me to download the games? Gameboomers forum which I am a member does not recommend either of your sites because of the spyware. Your spyware sends firewalls into a nervous breakdown and my virus protection wants to quarantine a lot of games like Clumsey's I had purchased from R.A. Please can't you stop with the spyware ? What is the purpose of this BFG and other game portals do not use spyware and if they do smart game users boycott the Game Portal and warn others, like I do with Iwin. Your working on customer relations I suggest you get that worked out and give game users a peace of mind again that spyware tracking cookies are not being placed on their computers. Any response to this please would be appreciated.
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orgami-sa, if you're talking about the Time Paradox (which i absolutely LOVED) you can get it from the developer/publisher, Paprikari for $19.95; Lost King and Spooky Manor are $14.95. yes, it is $20, but since BigFish doesn't have it, yet, and it was really good, i didn't mind the one-time cost. i really don't mind paying full price for the odd game that's not available elsewhere, or available only where i don't/can't/won't shop.
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@Kristy
Did I mention I also belong to Shockwave, which is about 60.00 a year, your price point would bring the buffet to 240.00 a year, and I don't even pay the 60.00 a year because it is bundled with my internet package, I get 7 other services with that also
Try Again........
Just tell "Real" don't mess with the games I have already purchased!
Actually, if you do an entire year the cost of the Fun Pass is only $119.00 And yes, I realize that is nearly twice the price of Shockwave. Just pointing out that the $240.00 price point isn't exactly accurate. And yes, I also understand that their packages are quite similar --it has to do with the freshness of the content. If you want the games as soon as they are released you can do that with us, or you can wait, pay a bit lower of a price and get them from Shockwave.
Every customer is going to have their own unique set of needs. If you are someone who doesn't mind waiting a bit to get access to a game, then Shockwave is certainly right for you. :)
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Kristy, I have been a customer of Real Arcade and game pass member for 4 years. However I am considering cancelling because of your tracking cookies which are an invasion of my privacy. Why does Real Arcade and Gamehouse have to put tracking cookies and spyware on my computer in order for me to download the games? Gameboomers forum which I am a member does not recommend either of your sites because of the spyware. Your spyware sends firewalls into a nervous breakdown and my virus protection wants to quarantine a lot of games like Clumsey's I had purchased from R.A. Please can't you stop with the spyware ? What is the purpose of this BFG and other game portals do not use spyware and if they do smart game users boycott the Game Portal and warn others, like I do with Iwin. Your working on customer relations I suggest you get that worked out and give game users a peace of mind again that spyware tracking cookies are not being placed on their computers. Any response to this please would be appreciated.
Like you I'm 100% with in being concerned about my privacy online - and also had a similar issue with my virus protection trying to quarantine my games - including those from BFG and the BFG toolbar. I talked to my son, who works on computers, when this happened and he assured me that the games I was downloading from both GameHouse and Big Fish were safe. He also showed me where to look at the company’s privacy policy so I could see what data there are collecting. Usually you can find links to them down in the bottom of the page on the website. If you look at the Big Fish games privacy policy at (http://www.bigfishgames.com/company/privacy.html) and GameHouse’s Privacy Policy (http://www.realnetworks.com/about-us/legal/privacy.aspx) you will note that both Big Fish and GameHouse use cookies in a similar way and are both concerned about our privacy online. Hope this helps to make you feel better
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Since I'm here anyway...I'll just confirm that what @stitch-in-time said is correct. Our games are extremely safe. And also that the part about cookies is true as well. This is an extremely common practice for websites to use and actually adds to the user experience by making things easier and more seamless.
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Ok eveybody so all of you who know, what happens if you have a subscription to GH?
Also, just being a tad SA, what will the new name be? Real Games, Game Arcade, Real House, Arcade Games...............ok, so slap my hand, just having fun with it all. Anybody else have any other suggestions............ROLOL?
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Kristy thank you for taking the time to come and share information and answer questions.
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Well, seems good news to me. I´ve just renewed my Game Pass with RA in October. I´d love to get two credits instead of one. LOL
What bothers me, is that still so many users report bad experiences with GH´s and RA´s customer service. They really should do something about that, and offer a constantly good customer service. Littleone, I do not count in yours with RA, because at this moment they are still not merged with GH.
My experiences with RA´s customer service verw always good so far, I have none with GH´s.yeah,, i usually get good customer support from both when I would have a problem and very timely but that one letter from the RA person just was plain rude... like she was asked about GH more than who knows and she was just getting fed up... LOL... but at that time.. i didn't appreciate her reply..
but I said nothing to anyone though for i knew it was just her...
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orgami-sa, if you're talking about the Time Paradox (which i absolutely LOVED) you can get it from the developer/publisher, Paprikari for $19.95; Lost King and Spooky Manor are $14.95. yes, it is $20, but since BigFish doesn't have it, yet, and it was really good, i didn't mind the one-time cost. i really don't mind paying full price for the odd game that's not available elsewhere, or available only where i don't/can't/won't shop.
Thanks, Cakefordinner. I wouldn´t mind paying full price now and then, too. As I said, I made my own - good - experiences with RA´s Game Pass and CS before reading all the warnings, and it worked out well for me.
Littleone, I would have been fed up with them after such rude behaviour, too.
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@Kristy Did I mention I also
Report as InappropriatePosted on Nov 04, 09, 06:17pm
@Kristy
Did I mention I also belong to Shockwave, which is about 60.00 a year, your price point would bring the buffet to 240.00 a year, and I don't even pay the 60.00 a year because it is bundled with my internet package, I get 7 other services with that also
Try Again........
Just tell "Real" don't mess with the games I have already purchased!
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