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Post a reply << Go BackTopic: Gamehouse and RealArcade merging
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There's a bonus for existing RealArcade members too: those who are subscribed to RA's GamePass will now be getting 2 credits a month instead of just 1. Currently, they pay $9.99 a month and receive 1 game credit (a rip-off compared to BigFish and GameHouse FunTicket). But under the new merger, RA members will be getting some sort of retroactive compensation by receiving 2 credits which comes out to $4.99 a game. Not bad at all! In fact, if anyone wants to subscribe to RA GamePass right now, they're still accepting new subscribers (at least until the merger is in effect, I think).
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They have been in bed together for a long time, so this is no big news
I have been suggesting to RA for a long time they lower the price which used to be 7.99 a month when I was a member back in 2006, instead when they upgraded the site in 2007, they raiesed the price to 9.99
The thing that bugs me, is will they keep the policy of you have 60 days(which used to be 30) to use your credits and what will be the cost of any other game you wish to purchase in that month
Interesting, but I would need more info to join again...
RA, send a spokesperson to answer this! I know your lurking, lol
Joel, maybe you could help on this
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Yea, I knew this for awhile now and when I recieved no answer from gamehouse about a game problem, I contacted Real Arcade and their reply was very abrupt saying that in no way were they related to gamehouse. LOLOLOL... I SO wanted to write back "commenting" on their rudeness .. and this was just, oh, maybe a week ago... and it was just a stupid simple question..
oh... but i forgive them for how they replied that it made me feel like they think the public in some cases are stupid... i just did not like the tactless reply i recieved from them.
Sorry .. had to say my piece 'cause it just irritated me at that time when i read it..
. But they are good site, they just have a "ignorant" customer support person.. other than that .. i like them..
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Yea, I knew this for awhile now and when I recieved no answer from gamehouse about a game problem, I contacted Real Arcade and their reply was very abrupt saying that in no way were they related to gamehouse. LOLOLOL... I SO wanted to write back "commenting" on their rudeness .. and this was just, oh, maybe a week ago... and it was just a stupid simple question..
oh... but i forgive them for how they replied that it made me feel like they think the public in some cases are stupid... i just did not like the tactless reply i recieved from them.
Sorry .. had to say my piece 'cause it just irritated me at that time when i read it..
. But they are good site, they just have a "ignorant" customer support person.. other than that .. i like them..
Call RA, don't email them! If you don't like the answer ask for a supervisor! I used to do it all the time, rofl
I can't play GameHouse games on my machines, I think RA gave them their old installer, lol, because back when RA switched to their new format it took me almost a year to be able to download one of their demos and even Tier 2 Tech suppost couldn't help me out...I was still able to do the beta tests. I had given up, but in mid 2008 it started working again! I think it was the versions and the installer version...I have a 130 page file in my inbox and tests they sent me to run still to this day, roflmbo
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ROFLLC ... Gotta remember that , Suki .. !!
gotta say, that is most exactly how i felt when it was learned they were merging and my feeling that Gamehouse was getting all the old software like a site just to put "them" thing from Real Arcade LOLOL...
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Well, seems good news to me. I´ve just renewed my Game Pass with RA in October. I´d love to get two credits instead of one. LOL
What bothers me, is that still so many users report bad experiences with GH´s and RA´s customer service. They really should do something about that, and offer a constantly good customer service. Littleone, I do not count in yours with RA, because at this moment they are still not merged with GH.
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My experiences with RA´s customer service verw always good so far, I have none with GH´s. -
LOL
GH has none and RA has some, but it depends on what country you get and who you get!
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Hi all,
Erin has requested an interview with their PR (both are part of same company, Real acquired Gamehouse a while back) and we should post all the details soon (again, if there is Real PR person lurking...ha ha...email us!
I do think this is a good move for Real and GameHouse. Many people have complained about customer service at Real, so the more they consolidate their departments so it's one e-commerce system, one customer service department, one game studio, etc, the better chance they will be able to provide a better service. Or, so the theories I learned in my old Economics 101 classes in college go...
I have been procrastinating from doing something for the past 24 hours, but no more, now, I do this thing I need to do!
Thanks
Joel
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Hi all,
Erin has requested an interview with their PR (both are part of same company, Real acquired Gamehouse a while back) and we should post all the details soon (again, if there is Real PR person lurking...ha ha...email us!
I do think this is a good move for Real and GameHouse. Many people have complained about customer service at Real, so the more they consolidate their departments so it's one e-commerce system, one customer service department, one game studio, etc, the better chance they will be able to provide a better service. Or, so the theories I learned in my old Economics 101 classes in college go...
I have been procrastinating from doing something for the past 24 hours, but no more, now, I do this thing I need to do!
Thanks
Joel
Okay, back at you...
If they do pool into one unit, which one is going to be dominant?
I can play RA's games, but I cannot play GH's games(I used to be able to, before they got RA's old installer, rofl), they download and install, but won't run...
I had a similar experience with RA, when they first switched over in mid 2007. I could do their Eval's, but couldn't download a game from the new site. I spent 3 months talking with tier 2 tech support...I gave up, but still ran the V2 R2 test that they had sent me(which tells you what version it is, and what the installer version is)...I lost track and gave up writing it down they switched so much! Then in mid 2008, I thought I would try it again...it worked...but again I ran the test, both the version and the installer version had changed, therefore allowing me to be able again to download from RA
I have tried every few months to do GH's games, but they still do not work...If they send me a direct link, they work
My feelings are, Don't use a game manager, unless you know what your doing...RA did when they had V1.4...so did GH(which I new back in 2006, was in bed with RA)when they didn't use one...
Maybe there are some remnants of the old days still lurking in my machines, roflmbo
I do not like game managers, enough said!!!
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Hello Everyone,
Haven't bought any games from RA in years as they have such bad customer service. Have bought a couple of games from Gamehouse but when the last one did not play well they gave me their standard answer that it was my computer so not happy with any of them and doubt I will buy from the merged company as there are other places to buy games.
Last year when we were going through Hurricane Ike we had no power for 2 weeks and when it came back my computer was useless so got a brand new Dell Gaming computer, I then tried to contact the various companies whose games I had bought and the only ones that were helpful were Big Fish (naturally as they have the best customer service around) who made sure I was able to get all my games from them back. Spintop also was very helpful and Popcap but other than those 3 no other game portals were helpful even though I had receipts, Gamehouse basically told me tough luck and I could buy the games at a discount, told them why would I do that when I had receipts stating that I had already bought them. Real Arcade was a joke as well and tried to deny that I had bought any games from them despite the receipts. I learned a lesson and have not bought any games from the companies who would not help even though I had receipts and had only downloaded the games once.
If you want customers you should have good customer service, the 3 companies that helped me are an example of what they should all do especially Big Fish.
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Gamehouse and RealArcade merging
Report as InappropriatePosted on 11/03/09, 09:32pm