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Topic: BigFishGames website down?

  • tuakka says... Hi All,

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    Posted on Jul 03, 09, 10:28am

    tuakka says...

    Hi All,

    I just wanted to reply to the issues reported with not being able to sign in at Faunasphere.  The problem currently with the BigFish servers is certainly partly to blame, but I don't think it's the entire reason.

    That said, if you've been able to access the site up to this point, but no longer an, I would definitely contact Faunasphere support.  Use this email, as they replied back to me within an hour: faunashpere@bigfishgames.com

    Good luck all.  Happy July Fourth!

     

    Fuanasphere uses Big Fish Games for sign-in authentication and forums, so the outage is the reason.

    BFG's equipment and data is safe, but the building power is out and some floors are under water and they will not let us in yet.

    Once we have access it will be 6 to 12 hours to move the required databases and servers to our backup datacenter.

     

    Picman

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  • Hi Picman.. thanks for the

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    Posted on Jul 03, 09, 10:33am

    Hi Picman.. thanks for the update..

    Very sorry to hear about the trouble you've had and that some floors are under water..

    Do hope all will be settled soon and you're all safe..

    C U around.. and keep us posted...

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  • Thankyou so much picman, you

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    Posted on Jul 03, 09, 10:36am

    Thankyou so much picman, you are a legend, and ihope you will be up and going soon , its so nicw of you to let us kbow about FS also being down, thanks so very much and good luck.

    AnneKiss 

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  • Thank you, Paul. So sorry

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    Posted on Jul 03, 09, 10:37am

    Thank you, Paul. So sorry this has happened to you and the company.

    Love BFG and am having some serious DT's this morning without my Faunashpere fix. Hope the fauna aren't causing too much mayhem in our absence.

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  • Big Fish Games down due to

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    Posted on Jul 03, 09, 10:42am

    Big Fish Games down due to fire

    Big Fish Games has been down all morning due to a fire that broke out at Fisher Plaza, the largest data center in Seattle. Posting on GameBoomers.com, Big Fish Games Founder Paul Thelen said that power was out to the whole building and urged fans to be patient.

     

    "The building is under several feet of water and they will not tell us when it will restore power," Thelen said. "We are in process of transferring all our data to our backup datacenter, but that is a 12 to 18 hour process as we have thousands of servers and massive databases of info to transfer.

     

    "Fisher plaza is the hosting facility for hundreds of companies, so this is a major Internet disruption."

     

    We'll keep you posted on any new developments.

    Read more»

    Posted 13 minutes ago

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  • Hi Charlieboo.. Thanks for

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    Posted on Jul 03, 09, 10:48am

    Hi Charlieboo..

    Thanks for the update... It's really a pity this has happened ofcourse.

    Sorry, but the links you gave didn't work.. I'm going to search for it at the google site.

    C U around...

     

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  • I think he was just trying

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    Posted on Jul 03, 09, 10:54am

    I think he was just trying to link to the article from the front page of Gamezebo:

    http://gamezebo.com/features/news/big-fish-games-down-due-fire

     

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  • Still down.

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    Posted on Jul 03, 09, 10:55am

    Still down.

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  • It's particularly bad that

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    Posted on Jul 03, 09, 10:56am

    It's particularly bad that it happened on a holiday weekend when activity would have been heavier than usual.

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  • Thanks so much Tcarr for the

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    Posted on Jul 03, 09, 11:00am

    Thanks so much Tcarr for the link..

    Didn't noticed the article on the GZ site..

    All we can do now is waiting and hoping that all will be settled...

     

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